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FAQ
Browse Maven Print’s FAQ for guidance on ordering, artwork, products, delivery, and support — helping you print with confidence in Johor.
Where is Maven Print located?
We are based in Taman Molek, Johor Bahru, with a branch in Iskandar Puteri.
What services does Maven Print provide?
We specialize in digital, offset, and inkjet printing, branding, graphic design, packaging, and premium corporate gifts.
Do you offer printing for individuals and businesses?
Yes! We serve both personal and corporate clients — from name cards and brochures to large-scale branding projects.
Products & Services
What types of products do you print?
Our products include business cards, flyers, brochures, booklets, posters, stickers, packaging boxes, letterheads, and more.
Can I order custom sizes or materials?
Yes, we provide flexible customization — you can choose your preferred paper type, size, finish, and design specifications.
Do you offer design services?
Absolutely! Our in-house graphic design team can assist in creating or refining your artwork for print.
Artwork Preparation
What should I check before submitting my artwork?
Ensure your artwork includes 3mm bleed, correct CMYK color mode, and high-resolution (300dpi) images for best results.
Do you provide templates for design setup?
Yes, we can provide templates for common items such as name cards, flyers, and brochures to ensure proper layout and size.
Can Maven Print adjust or fix my artwork?
Minor adjustments (alignment, bleed, or color correction) are free of charge. For design changes, we’ll quote accordingly.
Ordering Process
How do I place an order?
You can contact us directly via email (maven@mavengroup.my) or WhatsApp (https://wa.link/3nsz5q). We’ll guide you through selecting products, reviewing artwork, confirming quotes, and processing your order.
What file formats do you accept?
We accept PDF, AI, EPS, and high-resolution JPEG formats. Please ensure all fonts are outlined and images are in CMYK mode.
Can I request a quotation before confirming my order?
Yes, we encourage requesting a quote so we can tailor pricing to your needs and quantity.
Payment & Delivery
What payment methods do you accept?
We accept Credit Card, FPX Online Banking, and eWallet payments for convenient and secure transactions.
How long does it take to receive my order?
Standard production time is 4–7 working days, depending on quantity and product type. Urgent orders can be arranged upon request.
Some products, such as ID cards, may take up to 2 working weeks due to additional processing requirements.
Do you offer delivery services?
Yes, we deliver across Johor Bahru and Singapore. Delivery fees may vary depending on the destination.
After-Sales & Support
What if I receive a defective or incorrect product?
Please contact us within 3 working days with photos of the issue. We’ll review and arrange a replacement or refund if applicable.
Can I cancel or change my order after confirmation?
Orders can be modified before printing begins. Once production has started, cancellations may not be possible.
How can I contact Maven Print for support?
You can reach us via email at maven@mavengroup.my or WhatsApp at https://wa.link/3nsz5q.
Internship & Careers
Do you offer internship opportunities?
Yes! We welcome design, marketing, and business students for internship placements. Contact us for current openings.
How can I apply for a job at Maven Print?
Send your resume and portfolio to maven@mavengroup.my with the subject “Job Application – [Position Name]”.
How can I contact Maven Print for support?
You can reach us via email at maven@mavengroup.my or WhatsApp at https://wa.link/3nsz5q.
